Shop Premium Outlets
Deliver seamless customer support on Shop Premium Outlets with eDesk. By connecting your Shop Premium Outlets account to eDesk, you can consolidate messages, orders, and essential information from Shop Premium Outlets and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Use eDesks smart inbox to effectively manage Shop Premier Outlets SLAs. Automatically centralize and prioritize expiring tickets from Shop Premier Outlets and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Shop Premier Outlets centrally, when operator intervention is necessary.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Shop Premier Outlets.
- Utilize comprehensive reporting features to analyze support performance for Shop Premier Outlets against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Shop Premier Outlets marketplace.
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