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TikTok

Enable seamless customer support for your TikTok shop with eDesk. Centralize messages, orders, and vital information from TikTok and your other sales and communication channels in one convenient platform. This integration empowers agents to efficiently handle pre- and post-sales messages from customers, enhancing overall support effectiveness.

Streamline TikTok Shop customer support with smart, centralized customer support in eDesk.

Benefits

  • Use eDesk’s smart inbox to effectively manage TikTok Shop SLAs. Automatically centralize and prioritize expiring tickets from TikTok Shop and other sales channels in eDesk to meet customer expectations.
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
  • Collaborate with other agents and external third parties—such as fulfillment services or suppliers—within the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from TikTok Shop.
  • Utilize comprehensive reporting features to analyze support performance for TikTok Shop against other channels, make data-driven decisions, and enhance overall efficiency.

Streamline TikTok Shop customer support with smart, centralized customer support in eDesk.

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Resources

How to connect TikTok with eDesk »

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