TikTok

Enable seamless customer support for your TikTok shop with eDesk. Centralize messages, orders, and vital information from TikTok and your other sales and communication channels in one convenient platform. This integration empowers agents to efficiently handle pre- and post-sales messages from customers, enhancing overall support effectiveness.

Streamline TikTok Shop customer support with smart, centralized customer support in eDesk.

February 2025 Update

There’s been an update to our TikTok Shop offering, and it’s great news for your business.

You can now handle all TikTok Shop order adjustment actions (as in cancellations, refunds, returns, and replacements) directly in eDesk. Goodbye hopping between multiple tools and windows, hello smooth, streamlined customer interactions.
Unlike competitors, eDesk provides full support for TikTok Shop order adjustments, empowering customer service teams to make quick changes directly within the platform. While Gorgias only supports TikTok US and lacks order adjustment capabilities, and Zendesk has no order modification options, eDesk offers seamless functionality across regions. And then there’s Replyco, which doesn’t have any TikTok Shop integration.

So, with our new streamlined TikTok Shop order adjustment feature, eDesk is officially the go-to solution for providing exceptional support on TikTok Shop. Bring on a smooth, efficient experience for customers and support teams alike.

Try it now free for 14 days, so you can see for yourself with no credit card and no obligation.

Benefits

Use eDesk’s smart inbox to effectively manage TikTok Shop SLAs. Automatically centralize and prioritize expiring tickets from TikTok Shop and other sales channels in eDesk to meet customer expectations.
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket.
Collaborate with other agents and external third parties—such as fulfillment services or suppliers—within the eDesk ticket for efficient resolution.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from TikTok Shop.
Utilize comprehensive reporting features to analyze support performance for TikTok Shop against other channels, make data-driven decisions, and enhance overall efficiency.