VidaXL

Deliver seamless customer support on VidaXL with eDesk. By connecting your VidaXL account to eDesk, you can consolidate messages, orders, and essential information from VidaXL and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your VidaXL customers.

About VidaXL

vidaXL is an international online retail network, offering a vast array of products in categories like home & garden, furniture, sporting goods, and many more. VidaXL currently sells through webstores in 32 countries throughout Europe, Australia, Asia, and USA.

How does VidaXL work with eDesk?

Once you connect your VidaXL to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect VidaXL to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the VidaXL app?

Connecting your VidaXL account to eDesk will allow you to see all your buyer messages from that VidaXL account directly in your eDesk Mailbox.

You will also see the relevant VidaXL customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.