About Yoox
Established in 2000, YOOX is the world’s leading online store for fashion, design and art that lasts a lifetime and beyond. Available in more than 100 countries with 10 languages, YOOX provides a seamless shopping experience across all devices with easy returns and multilingual customer care 24/7, 365 days a year.
How does Yoox work with eDesk?
Once you connect your Yoox to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Yoox to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Yoox app?
Connecting your Yoox account to eDesk will allow you to see all your buyer messages from that Yoox account directly in your eDesk Mailbox.
You will also see the relevant Yoox customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Yoox will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Yoox channel reporting
Built in auto replies
Manage your Yoox marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
