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Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI agent technology combines the power of an eCommerce AI chatbot with advanced learning capabilities to answer queries on products, orders and deliver personalized experiences that drive conversion.
Convert more shoppers into buyers and increase AOV with more meaningful conversations. Our AI agent Ava’s deep knowledge of your products, promotions, delivery details and more, gives shoppers the answers right when they are ready to buy. By leveraging conversational AI, Ava helps your eCommerce business increase conversion rates through intelligent product recommendations and personalized support.
Resolve your customers’ order status inquiries, delivery questions and complex tasks in real-time. Ava is more than just an AI chatbot for eCommerce – it’s an intelligent AI agent built specifically for eCommerce and securely connects with your data, which includes: order data, support and product content, FAQs, blogs PLUS your brand’s unique tone of voice. Unlike simple rule-based systems, our generative AI technology continuously learns from each interaction.
No problem! Aucun problème! Kein Problem! Ningún problema! Ava’s multi-brand, multi-store and multilingual capabilities ensure you can support customers across all your D2C sales channels and seamlessly escalate unresolved queries to a central team. Our eCommerce AI agent works tirelessly across all touchpoints, providing consistent service whether customers are browsing on mobile, desktop, or through your app.
Get started quickly and tailor conversation structures to your unique needs. Combining instant onboarding with a user-friendly yet powerful content hub and conversation flow manager; your team can easily launch and manage how your AI agents for eCommerce handle queries across multiple brands. Fine-tune how your AI agent responds to different scenarios, from pre-purchase questions to post-purchase support.
Monitor your AI agent alongside your other team members to drive performance improvements. Quickly identify performance gaps with live insights including successful resolutions, escalations, missed escalations, training gaps and quality scores of responses, including CSAT (coming soon). Unlike traditional support solutions, our AI-powered analytics help you understand exactly how your eCommerce AI chatbot is impacting your bottom line.
Continue to provide the highest levels of quality support to your customers, but faster. Advanced conversational AI language models and eCommerce guardrails ensure Ava asks the right questions and provides accurate on-brand answers. Scale your in-house capabilities with confidence. Our AI agent technology helps your team handle complex tasks while maintaining the personal touch your customers expect.
Test our AI agent Ava out with a real company and see how well it can answer your questions.
4x improved productivity
Reduce handling times. Reduce resolution times. Reduce steps to resolve customer queries. Our AI-driven technology helps your team focus on high-value interactions while routine inquiries are handled by your AI agent.
Efficiency
70% instant resolution
Address more pre-sales and order queries instantly. Available 24/7. Rapidly escalate to agents. See how our eCommerce AI chatbot transforms response times and customer satisfaction.
SALES INCREASE
Boost revenues by +23%
Increase order volume and value with comprehensive and real-time sales support. AI agents for eCommerce don’t just resolve issues – they actively drive sales through intelligent product recommendations.
Engagement
Support 65% more shoppers
One in four orders is preceded by an Ava conversation; available even when your team is not. Our AI agent works around the clock to ensure no opportunity is missed.
Our advanced AI agent technology goes beyond basic chatbots by truly understanding your products, customers, and business goals. Through a combination of generative AI and eCommerce-specific training, Ava learns how to:
The result is an AI-powered support system that not only resolves issues but actively contributes to your bottom line by improving conversion rates and increasing average order value.
A conversation begins when a customer engages with your eCommerce AI agent and includes all subsequent interactions until resolution or escalation. Our pricing is transparent – you only pay for meaningful interactions where our AI agent provides value.
Ava, our intelligent AI agent, handles routine inquiries and repetitive questions, freeing your human agents to focus on complex tasks and high-value interactions. The AI-driven system automatically escalates conversations that require human expertise, creating a seamless handover with full conversation context.
Our AI chatbot for eCommerce achieves exceptional accuracy through continuous learning and eCommerce-specific training. Ava is built with guardrails to prevent inaccurate information and leverages your actual product data, inventory, and policies to ensure responses are always current and correct.
Yes, while most eCommerce businesses benefit from 24/7 coverage, you can schedule when your AI agent is active. You can also customize which types of inquiries Ava handles based on time of day, allowing for different support strategies during business hours versus after hours.
Our AI agent technology integrates seamlessly with all major eCommerce platforms including Shopify, Magento, WooCommerce, BigCommerce, and custom solutions. Ava can access order status, product information, and customer data from your existing systems.
Certainly. Our team will help you set up your AI agent at no cost. Talk to the team today to see how Ava’s conversational AI can transform your customer experience and drive sales.
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