Meet Ava: the AI virtual agent for multichannel eCommerce

Resolves up to 72% of sales and support queries instantly. Ava by eDesk is more than an AI chatbot. It’s your 24/7 AI virtual agent that delivers instant, accurate support and sales assistance on your online store, based on all your eCommerce data.

The only AI helpdesk for multichannel eCommerce data-lazy-srcset=

See how Ava solves 72% of sales and support queries

YOUR 24/7 SALES ASSISTANT

Never miss a sale, even after hours. Kerr-ching!

Convert shoppers into buyers and increase AOV with more meaningful conversations. Ava’s deeper knowledge of your products, promotions, delivery details and more, gives shoppers the answers right when they are ready to buy.

MULTILINGUAL AND MULTICHANNEL

Have multiple brands and online stores in different regions?

No problem! Aucun problème! Kein Problem! Ningún problema!

Ava’s multilingual and localization capabilities ensure customer interactions reflect the nuances of different brands and regions. Using the Flow Builder and Content Hub, Ava delivers a bespoke experience for each customer.

YOUR FIRST LINE CUSTOMER SUPPORT

Ava knows way more so can resolve way more

Ava is built for eCommerce and securely connects with your data, which includes:

Order data
Support and product content
FAQs
Blogs
Your brand’s unique tone of voice

measurable and accountable

How are you performing Ava?

Monitor Ava alongside your other team members to drive performance improvements.

Success: has a resolution rate
Volume: tickets are assigned to Ava and can be reviewed
Quality: the quality of Ava’s responses can be monitored
CSAT rating (coming soon)

AI THAT YOU AND YOUR CUSTOMERS CAN TRUST

AI EVERYONE CAN TRUST

With Ava you have full control and transparency

Advanced AI language models and guardrails ensure Ava asks the right questions and provides accurate on-brand answers. Scale your in-house capabilities with the highest levels of data privacy and security.

COMPLETE CONTROL

Ava + Flow Builder for ultimate control and customisation

Ava’s Flow Builder is a user-friendly yet powerful tool that gives you full control over customer service interactions. Its intuitive interface lets you design and customize processes, ensuring every interaction matches your unique tone and operational needs.

Try a live demo

Test Ava out with a company you know and see how well it can answer your questions.

Ava for eDesk support

Ava for Wave Spas

Gorgias didn’t have the AI capability we needed

Prior to eDesk, we looked at Gorgias and Zendesk but quickly realized that their AI chatbot capability was very limited. With eDesk’s AI Agent we’ve seen a query deflection rate of up to 70%, which means we’re able to give customers the pre-purchase information they need instantly, enabling them to continue on their sales journey.

Tom Jeffrey
Creative Director at Wave Global

We can't live without the AI Summary feature

The introduction of the AI summary feature has allowed us to understand customers’ issues and respond very quickly. We have seen our response times improve by over 60%, even though our ticket volume had tripled.

Prabhat Rai
Co-founder at Life Interiors

Multilingual support has never been easier

With the AI translation options we have on eDesk, it’s now so much easier to provide multilingual support. We can auto-translate so it’s not always necessary to speak the customer’s language, allowing us to provide support in languages we do not cover in-house.

Tom Jeffrey
Creative Director at Wave Global

The intelligence may be artificial.  The results are very real.

Cost saving

Slash support costs by up to 70%

Efficiency

Achieve resolution rates of up to 72%

SALES INCREASE

Double your enquiry-to-conversion rates

Engagement

Achieve 40% engagement rate with shoppers and customers on your website

Frequently asked questions

What counts as a conversation?

A definition of a conversation is when your shopper has engaged with chat. That means they’ve started the chat and have asked at least one question or selected one option.

How will Ava work alongside my existing support team?

Ava is a virtual agent that manages all of your initial conversations with shoppers. You can decide when Ava hands-off to a human colleague or Ava will escalate/transfer if Ava can’t resolve the shoppers question.

How accurate are Ava’s answers?

Very accurate! Ava generates responses based on your specific content it has been trained on, such as sites, blogs, FAQs, custom answers, ensuring precise and reliable answers without fabrication. Ava’s resolution rate of up to 72% suggests that answers are both helpful and most require no intervention from a human agent.

Can Ava be switched on and off at certain times of day?

Yes. You have full control over when Ava is visible on your online store.

What eCommerce platforms does Ava support?

From Shopify to custom online stores, wherever you can add a chat feature through code snippet, Ava can be placed.

Can I test Ava out and check the quality of the responses before going live?

Certainly. Our team will help you set up Ava at no cost. Talk to the team today.

BUILT FOR MULTICHANNEL ECOMMERCE SELLERS

See Ava on your own webstore

By sharing your URL, you are confirming that you have the necessary rights to share the content at this URL. By submitting your email, you agree to receive marketing emails related to the demo.

With eDesk you can

Integrations

See eDesk in action

A self-serve interactive experience of eDesk →

See why eDesk is better

eDesk vs Zendesk

eDesk vs Gorgias

eDesk vs Freshdesk

eDesk vs ChannelReply

Wetsuit Outlet centralized all their channels and reduced response times by 38%

Estimate potential savings
with our ROI Calculator

Learn from the eDesk community's challenges  & successes

Download the eDesk App and keep tabs in real-time