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Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat
No matter what industry you’re in, you’re being measured against the best customer experience a consumer has had. Seems like a lot of pressure, right?
Data is the secret ingredient to an online seller’s sustained success. Every business has access to data—but it’s what you do with it that sets
Walmart Marketplace isn’t a brand-new eCommerce platform. It has existed since 2009. However, it did not have the same level of popularity as Amazon, eBay,
Shopify shipping apps: what are they, and why do you need them? Let’s say you’re an entrepreneur running a Shopify store. You’ve set up your
The world of online sales and marketing is evolving all the time. SaaS-based eCommerce (Software as a Service) is an excellent way for the average
Increasing eCommerce conversion rates with live chat is becoming more and more effective thanks to systems like eDesk live chat. Did you know that by
Worried that your average order value is lower than your competitors'? You might tell yourself that any sale is better than no sale, but if
Many eCommerce companies use the Shopify platform to run their business. And with good reason. Shopify has a huge market share in the US and
eDesk is the first eCommerce helpdesk software to integrate with Whatsapp Business. The feature will enable retailers to provide customer support on the messaging platforms
What should you consider when choosing the best Live Chat apps for BigCommerce? Picture this. Your customer services teams are struggling to keep up with
Before we even look at Help Scout live chat alternatives, including eDesk’s Live Chat, let’s take a step back and look at today’s communications environment
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