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The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in
8 out of 10 consumers say they would switch to a brand’s competitor because of poor customer service. From slow responses to incoherent replies, a
Facebook Messenger is the most popular mobile messaging app in the US. In 2019, it had 109 million active monthly users – and forecasts anticipate
Excellent customer service is an essential element to a positive buying experience. When a customer needs help, the way you deal with the situation is
You can have amazing blog content, provide excellent customer service, and have a huge presence on Instagram. But, all the eCommerce marketing in the world
For online shoppers, eCommerce packaging is often the one point of physical contact a customer will have with your brand. It provides an opportunity to
30 percent of all products ordered online are eventually returned. Unfortunately, returns are a part of eCommerce life. eCommerce returns aren’t all bad news though.
As countries around the world take steps to slow the spread of Covid-19, many businesses are working remotely to protect the health of their staff.
The Covid-19 pandemic is placing enormous strain on people, communities and businesses all over the world. While we’re sure that like us, your core focus
Getting your products on Amazon might be the best step to take your business to the next level. With around 50% of shoppers turning to
Cultivating engagement between your customers and eCommerce site is the secret to success as an online seller. According to research conducted by Marketo, the level
If I didn’t know better, I’d believe that to run a successful online store all I need to do is find a product, set up
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