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Are you looking for ways to save time and streamline customer service processes? Customer service automation is the answer! Automation provides businesses with the ability
A good customer loyalty and retention strategy is key to the success of any eCommerce business. But what happens when things go wrong? And what
If you’re an online seller, customer service for eCommerce should be at or near the top of your priorities list. Why is it so important?
As new generations age up, the business world must shift to meet new trends or be left in the dust. The world of eCommerce, in
If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your
Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle dissatisfied customers is crucial, but it’s not
If you have an eCommerce customer-facing business in 2024, it’s a given that your customers are talking to your business, or, indeed, about your business,
Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of
No matter what industry you’re in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is
Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that
Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are
Any eCommerce store owner knows that owning an online store comes with challenges. There’s the issue of how to provide excellent customer service, how to
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