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Prime Day 2 2023, Amazon’s annual 2-day sales extravaganza will take place Oct 11-12th. It’s a great opportunity for you to boost your revenue, and
Customer support matters …in all customer-facing businesses, whether you’re digital-first or operate from brick-and-mortar sites. Customers want to be heard, they want answers, and they
[Infographic] Why online sellers need extraordinary multichannel customer experiences
Modern customers aren’t just shopping through one specific channel every time. The typical 21st Century customer interacts with numerous channels, both physical and digital, from
Email has made our lives so much easier in immeasurable ways, yet it can still be tricky getting it right, as tone and intent can’t
With Bitcoin, Ethereum and Dogecoin making news headlines in the past year, it’s been hard not to notice the impact of blockchain based cryptocurrencies on
Customer service managers have always required expertise and the ability to remain flexible in the face of change. In 2024, it’s even more so. The
As we enter 2024, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good
Choosing the best shopping cart software for your business will depend on a number of factors, from company size and goals, to the level of
If your company is ready to ramp up its customer service efficiency and productivity, there can be no better way of doing so than by
Increasing customer loyalty is one of the most important factors in running a successful business. This is because research shows that typically, 80% of a
Today’s consumers have high expectations when it comes to the brands they interact with delivering a positive customer experience. And many leading brands are responding
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