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eDesk is proud to be a winner of the Top Performer award in the Help Desk Software category from SourceForge, the world’s largest software review
Are you a fan of eDesk’s new AI functionality? If so, you’ll be thrilled with our latest updates! And if you aren’t yet an eDesk
We’re thrilled to kick off our first monthly product updates with a bang. Over the past month, our team has been hard at work, bringing
Customer support for eCommerce is witnessing a step-change in performance, with upwards of 46% of incoming queries being “handled” by AI and early adopters reporting
eDesk is the first eCommerce helpdesk software to integrate with Whatsapp Business. The feature will enable retailers to provide customer support on the messaging platforms
eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform
eDesk to create 150 jobs over 18 months, with a focus on technology and product roles as they accelerate growth into the US and EMEA
Amazon is the largest online retailer in the world generating $386.06 billion in revenue in 2020[2], of which $104.41 billion was generated through international revenue
CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021. I am delighted to share
In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to
The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat
eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed
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