Additional costs
Functionality is built in
$$$
Costly upgrades
Marketplace integrations
Native integrations
Bolt-ons
Webstore integrations
Native integrations
Bolt-ons
Customer context
Yes
No
Market data for agent
routing
Yes, fully integrated
No, text only
Our help desk powers support for thousands of eCommerce businesses worldwide
Discover the true freedom of a unified help desk solution that connect natively to everywhere you communicate with your customers. With over 200 eCommerce integrations eDesk is the comprehensive all-in-one platform.
Who needs the hassle of juggling multiple help desks, connector apps and costly subscriptions when you can get seamless multi-channel support like never before with eDesk.
Failing to meet marketplace SLAs can be detrimental to your reputation as a seller. ChannelReply doesn’t offer marketplace SLA management but eDesk has the tools to help you succeed and exceed expectations. Keep SLA’s top of mind for your agents with our advanced smart inbox that helps you prioritize, sort, filter and assign tickets based on their time left to solve.
Don’t settle for less than exceptional marketplace performance.
Take customer support automations to new heights with eDesk. With access to unmatched native automation capabilities, you can leverage granular eCommerce data to prioritize and assign support tickets based on individual order value or customer lifetime value. Ensuring your most valuable customers experience the same VIP treatment, wherever you sell.
Delivering personalized, consistent, and efficient global customer support has never been easier. Quickly personalize agent responses using our smart snippet feature to add relevant customer and order details, and ensure all responses are consistent in tone.
Our auto-translate feature translates incoming and outgoing messages into local language for seamless communication, allowing your agent to focus on the issue at hand.
Don’t let limited and fragmented reporting capabilities hinder your business growth. When it comes to delivering actionable eCommerce insights, eDesk wins hands down.
With eDesk’s powerful built-in reports, you can easily analyze support team performance, customer data, product trends, and sales across all your selling channels – from one central location. Gain deeper and more meaningful insights, and take your business to new heights.
14-day trial | No credit card required | Guided setup
“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins… We can see the tracking info without having to log into another platform.”
Webstores
All major webstore platforms natively integrated
Shopify as a bolt-on
Marketplaces
200+ native marketplace integrations
6 marketplaces as bolt-ons
WhatsApp Business
Facebook Messenger
Logistics
Tools
Smart Inbox
Live Chat
Knowledge Base
Automations
Auto-translation
AI-powered responses
Personalised Auto-responder
Support
Assisted onboarding
24 hour support
Employees
102
4
Pricing
Plans with unlimited tickets
14-day trial • No credit card required • Guided setup
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