Choose eDesk to transform your multichannel eCommerce customer support. Centralize communications from everywhere you sell and leverage a hyper-efficient solution packed with AI-powered automations.
eCommerce specialists
Yes
No
Marketplace integrations
300+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Smart AI-powered inbox
Yes
No
Responsive, fast support
Yes
No
Powering support for thousands of eCommerce businesses worldwide
Making Shopify order adjustments is easier than ever with eDesk. From processing returns and cancellations to seamlessly creating duplicate orders for item replacements, eDesk empowers you to take decisive action without ever leaving the support ticket, and all actions are replicated in your Shopify account. This is just one more way we take the hassle out of providing great customer service.
eDesk’s AI-powered features are the ultimate aide to help boost agent efficiency. Send AI-assisted replies and HandsFree auto responses enriched with order and customer data from all sales channels for a truly personalized support experience. Utilize AI-driven ticket summaries, classification, sentiment analysis, and more, to enhance speed, reduce support center costs, and boost customer satisfaction.
With 300+ no code native integrations for web stores and marketplaces, scaling your eCommerce business has never been easier. Simply add your new sales channels in eDesk and watch as all your customer messages flow into your centralized inbox. Leverage automations to create new efficiencies and achieve quicker response times, even as ticket volumes soar, just like Shopify seller Sennheiser.
Gain deeper and more meaningful eCommerce insights, to take your business to new heights With eDesk’s powerful built-in reports, you can easily analyze support team performance, customer data, product trends, and sales across all your selling channels – from one central location.
14-day trial | No credit card required | Guided setup
“You can answer any customer question from one screen. We know we have a winning combination of quality service and products because almost half of our customers purchase again within six weeks.”
Brendan Toone
Direct Sales Manager at Sauder Furniture
Webstores
Shopify, Magento and BigCommerce, WooCommerce, Wix, PrestaShop
Shopify only
Marketplaces
300+ native marketplace integrations
Social media
WhatsApp Business
Support
Issue refunds
Action cancellations
Create replacement orders
Tools
Smart AI-powered inbox
Ticket customization
Order modification
Customer-centric view
Automated feedback requests
Live chat
Knowledge base
Team collaboration
Automations
AI Language Translation
Order segmentation
Auto-invoice
Order sentiment
Auto-assignment
AI ticket classification
AI assisted responses
AI handsfree responses
AI ticket summary
14-day trial • No credit card required • Guided setup
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