Customer success stories

Our customers run online stores across the world from every channel. Retailers from all industries, selling through marketplaces, webstores and social media, are united in one goal; to streamline their customer support so they can provide seriously extraordinary customer experiences.

See all our customer stories below.

See how Ava, eDesk’s AI chatbot, answers 70%+ of WaveSpa’s customer queries in an instant

How eDesk and Mirakl Connect helped Life Interiors cut response times by 60% and boost sales by 40%

How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%

How Pertemba increased their marketplaces by 45% while streamlining manpower and SLA times with eDesk

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen
Customer Services Manager, Superdry

How Wetsuit Outlet improved customer response times by 38% with eDesk

How eDesk helped Sauder create a connected customer experience

How eDesk helped Cymax Group centralise multichannel customer support

How eDesk helped Q-Parts24 to drive and scale their business

Discover how CarParts.com improved customer response times using eDesk

How MyBoatStore streamlined customer service when support tickets dramatically increased

Trainz

How eDesk helped Trainz.com to triple revenue with extraordinary customer support

Discover how eDesk helps right deals UK respond to messages five times faster than previous helpdesk

How eDesk helped Tekeir(TV Tech) streamline customer support and become 60% more efficient

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.”

Jerry Kavesh CEO, Silver Canyon Boots

“We chose eDesk as it integrates seamlessly with Amazon and other ecommerce platforms we sell on without additional plugins. The ShipStation integration is a huge plus as we can see the tracking info without having to log into another platform. The support team is very approachable and helpful.”

Soo Lee
Ecommerce Operations, Neo Chair

Hickies

Hickies: How an Innovative Shoe Accessory Company Scales Its Customer Support

CUSTOMER STORIES From Zendesk to eDesk: How Hickies Scaled Customer Support Reduced response times Improved SLA management Improved personalisation COMPANYHickies is a footwear accessories company producing a no-tie shoelace alternative ...

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