Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Whether you sell on one channel or across tens of marketplaces and webstores—eDesk brings everything together for you to compare and analyse customer support and sales performance with one-click ease. Spot problems day-to-day and see trends that can empower you to make better decisions across various business functions—from pre-sales and customer support to review generation and inventory management.
Quickly see how satisfied customers are with your team’s customer service by viewing ratings averages and breakdown, together with agent ratings.
Quickly see how satisfied customers are with your team’s customer service by viewing ratings averages and breakdown, together with agent ratings.
Track sales order values from each channel, pinpoint products that are generating the highest number of queries and evaluate their impact on support costs.
See how tickets and chats are spread across your team, together with average handling times, one and dones, notes and busiest time periods.
Ticket metrics help you understand volumes, busy periods, resolution averages as well as the channels, tags and query types associated with them.
Get access to an overview of voice support performance and see a full history of your support calls, along with the associated ticket and handing time.
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Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
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