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Seamlessly scale your support with Octopia's #1 choice of helpdesk

Centralize your Octopia marketplaces and all your other selling and communication channels into one smart inbox. Slash response times, delight shoppers, and manage customer support with ease (especially during busy times).

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The only helpdesk that natively integrates with Octopia marketplaces

Powering 5-star support for all Octopia Marketplaces

“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”

Irene Epp

Service Delivery Manager, Pertemba Global

Results after switching to eDesk
45% marketplace growth, while maintaining 97.6% SLA compliance
Read their story →
“It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell – is just a dream.”

Susie Waghorn

Head of Customer Service, Wetsuit Outlet

Results after switching to eDesk
35% decrease in response time & a 5-star Trustpilot score
Read their story →
“With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape.”

Prabhat Rai
Co-founder, Life Interiors

Results after switching to eDesk
A 50% decrease in response time while growing customer base by 2.5x 
Read more customer stories →

Your search for a complete eCommerce helpdesk is over

Centralize, prioritize, and maintain SLA compliance – all within a single inbox

No more third-party plugins. No more penalties for missing marketplace SLAs. Our helpdesk lets you consolidate the customer messaging from all your channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.

Seamless collaboration between agents, customers, and operators

Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Instantly send a message to a customer, operator, or both, with just one click. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).

Break the language barrier – support in any of Mirakl Connect’s 110+ countries

You don’t have to hire multilingual support staff to sell internationally. Our auto-translation feature helps sellers support wherever their customers are.

The automatically generated professional translations apply to both incoming and outgoing support messages, as well as in live chat.

Read more about how Pertemba support in multiple marketplaces using eDesk’s auto-translation.

Stop clicking around to find the customer and order data you need

Our smart inbox displays order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.

Reduce effort and improve efficiency with Automations

Create happier, more high-performing teams with eDesk’s AI-powered automations. Our classification and suggested responses use AI to prepopulate replies with relevant order and product information. Expand the content of messages or adjust the tone to be friendlier or more professional with just one click. The result will be happier, more satisfied customers with instant and personalized responses to queries.

See why eDesk is the #1 helpdesk choice for Octopia sellers

Try eDesk for free →

14-day trial  |  No credit card required  |  Guided setup

The simplest way to provide 5-star support

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Integrate your entire tech stack without any pricey add-ons

Not only does eDesk natively integrate with Octopia, but with every other top marketplace, webstore and integration. Forget logging into multiple marketplace mailboxes—eDesk centralizes the customer support queries from all your channels in one place.

Expand your customer base by integrating with every Octopia marketplace →
1.5x
Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
-38%
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
+66%

Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – delivering personalized experiences at scale, resulting in a 98% satisfaction rate.

Take control of your support. Try eDesk completely free.

14-day trial • No credit card required • Guided setup

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