Respond to customer queries faster by consolidating your Wish messages with order and fulfillment information, all in one place.
Display all your Wish messages and other eCommerce and social channel information in one place, so your customer support agents
can prioritise tickets, and have all the information they need on-hand to respond faster to customer queries faster.
With all your Wish customer messages and order information in one place, your Support Team can easily prioritise tickets and respond faster to customer queries from one shared mailbox.
Respond to customers in seconds, even during busy sales periods and out of hours. Our fully customisable templates, auto-replies and one-click responses use AI to prepopulate messages so your support agents can easily meet SLAs and comply with Wish’s policies.
Our auto-translation feature helps international sellers support foreign language marketplaces with automatically generated professional translations for incoming and outgoing support messages.
With auto-assign, internal note and @mention functionality, customer support teams can easily work together to resolve Wish tickets more more effectively and efficiently.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Not only does eDesk natively integrate with Wish, but with 200+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Trusted by 1,000s of online retailers to help them answer high volumes of messages in no time at all.
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