Supercharge your support, grow your sales with our new AI chatbot. See how >>>

The All-In-One
Help Desk for eCommerce.

eDesk is the customer service help desk software that unifies all your queries, orders and customer info into one single view. Deliver stunningly fast support across all channels. Drive growth and loyalty through proactive messaging, reviews and insights.
Connect easily with your existing eCommerce tools and systems.

No credit card required |

All your customer support, all in one place

Fully integrated tickets, customer and order data from wherever you sell. Browse our 250+ native integrations.

Helping merchants big and small

We’re trusted by thousands of retailers and brands around the world to power millions of customer support conversations every year. Explore customer success stories.

“On Monday morning, we could have a stack of two or three hundred emails. Before eDesk, this took days to clear, but with eDesk, it was empty before lunchtime... You have the tracking number, customer order and thread of old messages.”

Peter Walsh, CEOTekeir

“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.”

David Meniane, CFO and COOCarParts.com

“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen, Customer Services ManagerSuperdry