All your eCommerce customer support tips, education and news.

Shipping: The Most Underrated Aspect of Your Customer Service Strategy

Cillian Bracken-Conway April 27, 2022

Selling online in France: How to take advantage of this huge market

Ann O'Sullivan July 12, 2023

European VAT for eCommerce, explained in simple terms

Cillian Bracken-Conway April 27, 2022

10 Customer Retention Strategies That Work: Get Them and Keep Them!

Cillian Bracken-Conway April 27, 2022

Keep Customers Coming Back With the Surprise and Delight Technique

Cillian Bracken-Conway April 27, 2022

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

Cillian Bracken-Conway April 27, 2022

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

Cillian Bracken-Conway April 27, 2022

12 Customer Service KPIs to Track Support Goals

Cillian Bracken-Conway April 27, 2022

10 Tips to Improve Customer Service on Instagram

Cillian Bracken-Conway April 27, 2022

eDesk Appoints New Vice President of Global Marketing

Cillian Bracken-Conway April 27, 2022

Holiday Season 2021: The Biggest Ever for eCommerce!

Cillian Bracken-Conway April 27, 2022

eDesk Product Update: August 2021

Cillian Bracken-Conway June 14, 2022