All your eCommerce customer support tips, education and news.

WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall

Cillian Bracken-Conway April 27, 2022

Unlocking Voice For eCommerce Marketplaces: eDesk And Aircall

Cillian Bracken-Conway April 27, 2022

12 Customer Service KPIs to Track Support Goals

Cillian Bracken-Conway April 27, 2022

10 Tips to Improve Customer Service on Instagram

Cillian Bracken-Conway April 27, 2022

eDesk Appoints New Vice President of Global Marketing

Cillian Bracken-Conway April 27, 2022

Holiday Season 2021: The Biggest Ever for eCommerce!

Cillian Bracken-Conway April 27, 2022

eDesk Product Update: August 2021

Cillian Bracken-Conway June 14, 2022

10 Ways to Develop a Customer Service Mindset

Cillian Bracken-Conway April 27, 2022

What is Automated Customer Service? (Examples, Pros and Cons)

Cillian Bracken-Conway April 27, 2022

How to Use Facebook Messenger for Customer Service

Cillian Bracken-Conway April 27, 2022

Why Online Sellers Must Pay Attention to Their Net Promoter Score

Cillian Bracken-Conway July 12, 2023

The Ultimate Guide to Customer Feedback

Cillian Bracken-Conway April 27, 2022