All your eCommerce customer support tips, education and news.

IRX Engage Summit 2021: Join Us to Supercharge Your eCommerce Sales

Cillian Bracken-Conway April 27, 2022

Zendesk vs Freshdesk: How to Choose? (2023 Guide)

Cillian Bracken-Conway August 30, 2023

Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Cillian Bracken-Conway April 27, 2022

ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

Cillian Bracken-Conway April 27, 2022

5 Ways to Reduce Customer Response Times

Cillian Bracken-Conway April 27, 2022

How to Get Reviews on Amazon (5 Proven Ways)

Cillian Bracken-Conway February 28, 2024

How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead

Cillian Bracken-Conway April 27, 2022

What is a Support Ticket System and How to Use One

Cillian Bracken-Conway April 27, 2022

7 Ways to Reduce Customer Support Costs in 2024

Cillian Bracken-Conway February 26, 2024

How to Save an Hour Per Day on Support Tickets

Cillian Bracken-Conway April 27, 2022

Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Cillian Bracken-Conway April 27, 2022

The Stats That Underline the Importance of Positive Reviews

Cillian Bracken-Conway July 12, 2023