All your eCommerce customer support tips, education and news.

What Does Data Tell Us About the Future of eCommerce?

Cillian Bracken-Conway April 27, 2022

eDesk Supercharges Customer Support with AI Advancements, Equipping Retailers for Ongoing eCommerce Boom

Cillian Bracken-Conway April 27, 2022

A Message From Our CEO: The Next Phase of eDesk

Ann O'Sullivan January 17, 2022

7 Top Customer Support Trends for 2021

Cillian Bracken-Conway April 27, 2022

eDesk Product Update: Feb 2021

Cillian Bracken-Conway January 26, 2023

99 Essential Customer Service Statistics for 2024

Cillian Bracken-Conway July 31, 2024

10 Must-Attend eCommerce Conferences in 2021

Cillian Bracken-Conway April 27, 2022

How CarParts.com Slashed Customer Support Response Time

Cillian Bracken-Conway April 27, 2022

10 Ways Your eCommerce Brand Can Win in 2021

Cillian Bracken-Conway April 27, 2022

7 Best Enterprise eCommerce Platforms for 2021

Cillian Bracken-Conway April 27, 2022

13 Best Amazon Product Finder Tools

Cillian Bracken-Conway February 6, 2024

eBay Fees Too High? How to Avoid or Reduce eBay Seller Fees

Ann O'Sullivan October 23, 2024