All your eCommerce customer support tips, education and news.

15 Customer Service Skills Every Support Agent Needs

Cillian Bracken-Conway April 27, 2022

eCommerce warehousing: everything you need to know!

Cillian Bracken-Conway April 27, 2022

How to get the Facebook very responsive to messages badge

Cillian Bracken-Conway April 27, 2022

What life is really like as an Amazon FBA seller

Cillian Bracken-Conway February 6, 2024

How to find an eCommerce niche: with examples!

Cillian Bracken-Conway October 23, 2023

The Worst Amazon Scams and How to Avoid Them

Cillian Bracken-Conway February 6, 2024

What are the Biggest Online Marketplaces in the World?

Cillian Bracken-Conway February 6, 2024

eCommerce Attribution: How to Measure with Precision

Cillian Bracken-Conway March 6, 2023

9 Customer Service Metrics That Really Matter!

Cillian Bracken-Conway July 7, 2023

eDesk Supports Good Grub Initiative During COVID-19

Cillian Bracken-Conway April 27, 2022

How to create a super-converting product page

Cillian Bracken-Conway July 12, 2023

How to Remove Negative Feedback on eBay 2024

Cillian Bracken-Conway October 22, 2024