All your eCommerce customer support tips, education and news.

Selling on Instagram: a channel with massive sales potential

Cillian Bracken-Conway July 12, 2023

10 pro tips for managing a remote customer support team

Cillian Bracken-Conway July 12, 2023

We’re Making eDesk Free for New Customers for Six Months

Cillian Bracken-Conway April 27, 2022

Opening an Online Store: A Guide for Traditional Retailers

Cillian Bracken-Conway September 4, 2023

Pros and Cons of Amazon Business Models

Cillian Bracken-Conway February 6, 2024

Product Sourcing 101: the ultimate guide to finding profitable products

Cillian Bracken-Conway July 12, 2023

60 Mind-Blowing Ecommerce Statistics for 2024

Ann O'Sullivan February 26, 2024

Tips on how to handle the increase in online support tickets during the Coronavirus (Covid-19) pandemic

Cillian Bracken-Conway June 14, 2022

What Multichannel eCommerce Software is Essential in 2021?

Cillian Bracken-Conway May 30, 2022

How to Sell Textbooks on Amazon

Cillian Bracken-Conway February 6, 2024

How to Get Your First Sale on Shopify in 2021

Cillian Bracken-Conway May 24, 2023

eBay Stars: What They Mean and How to Get Them

Cillian Bracken-Conway July 7, 2023