All your eCommerce customer support tips, education and news.

Why Free Shipping is Your Best Marketing Tool

Ann O'Sullivan May 18, 2020

Digital transformation and e-commerce: 6 customer expectations you must meet

Cillian Bracken-Conway June 12, 2023

7 Ways to Take Personalization in eCommerce Beyond Targeted Emails

Cillian Bracken-Conway April 27, 2022

Introducing eDesk by xSellco

Cillian Bracken-Conway June 14, 2022

Increase Your Amazon Seller Rating With Persuasive Language

Lisa Byrne February 6, 2024

How to Handle Amazon FBA Shipping and Returns

Cillian Bracken-Conway February 6, 2024

How to Provide Exceptional Customer Service on eBay

Cillian Bracken-Conway April 27, 2022

How to Stop Customer Complaints Before They Happen

Cillian Bracken-Conway March 6, 2023

A Successful eCommerce Business Born Out of a Bad Experience

Lorna Franklin December 13, 2021

How Public Desire Nails Customer Experience

Lorna Franklin April 25, 2022

8 experts share unique customer service tips

Cillian Bracken-Conway March 18, 2021

How to Get More eBay Positive Reviews: Sellers Guide (2021)

Cillian Bracken-Conway December 12, 2022