Elevate your customer service level by adding voice support to your webstore and enable your support agents to talk through complex issues with confidence and efficiency.
Enable your agents to be ready to serve fast and accurately, with purchase history, ticket and customer details, and the ability to add notes and tags for every call they handle.
Quickly and easily offer the personalized service that fosters loyalty, with order and conversation history at your fingertips when handling customer queries.
Consolidate your phone support with all other channels in one place, so you keep track of every customer interaction, with a single source of truth.
Categorized for efficient organization to aid support agents in locating tickets.
Prioritize tickets to help manage workloads and meet SLAs.
Quick searching and filtering of tickets, simplifying issue identification and resolution.
Empower your team with the calling features they need to resolve customer issues, rapidly and in real-time.
A standard and warm welcome message to greet every caller.
Save time and resources by creating tickets automatically.
Route calls to your team with our round-robin ring strategy.
In case your callers can’t reach your team, our voicemail feature ensures their messages are saved in eDesk.
Get a local or international phone number so your customers can reach your support team easily.
All calls are tracked via tickets in the eDesk mailbox, so you have a full perspective on what needs action.
Get your phone number, set your users permission and add phone support to your store in under 5 minutes.
Add voice menu, call recording, call transfer, and other advanced features with our Aircall integration.
Whether you’re testing out eDesk for the first time, or you’re one of our wonderful customers providing excellent support, see how eDesk Talk can be your omnichanel voice solution
Enhance your customer service with voice support, empowering agents for confident, efficient handling of complex issues.
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