Consolidate your customer service tools into a single platform to ensure no customer/message is overlooked or replies are needlessly delayed
Implement AI-powered responses to provide quick, accurate, and consistent answers to common customer queries.
Integrate with nearly 300 international marketplaces and web stores to streamline customer service operations.
Streamline your returns, cancellations and refunds processes with integrated management tools to swiftly handle customer issues.
Build automated support workflows to prioritize urgent queries and allocate them to the most appropriate team members.
Monitor customer satisfaction with built-in feedback tools and CSAT surveys to continually improve service quality.
Tap into detailed reporting and analytics to identify trends by product, channel or agent, and make data-driven decisions.
Offer self-service options like Chatbots, FAQs and knowledge bases to allow customers to swiftly find solutions on their own.
Integrate your help desk with all your eCommerce platforms and marketplaces to seamlessly support customers across all your channels.
Utilize team collaboration and communication tools to deliver coordinated responses of higher quality to meet customer needs.
Offer 24/7 customer support that is highly personalized to the query, the customer and the order; catering to customers in different time zones.
Use targeted feedback requests to boost 5* reviews from your happiest customers and convert their positive experiences into new sales.
Wetsuit Outlet is Europe’s largest water sports clothing and equipment supplier. Before using eDesk, their systems were disjointed.
They had their tickets, live chat and phone all through different systems. There was no way to effectively assign tickets to different agents and no way to manage or record response times. By implementing a unified inbox, they were able to deliver enhanced efficiency and reduce their response time by 38%.
Wetsuit Outlet results using eDesk
38% decrease in response time & a 5-star Trustpilot score
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
“It’s so easy to integrate, and to have all of your customer queries all in one place from all of the different places that you sell – is just a dream.”
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