Workforce Management Software — it’s not just for the tech guys and gals. Quite the opposite, actually.
In fact, we’d go so far as to say that if you’re running an eCommerce business — be that from home, the office or the deck of a yacht in the Seychelles — it’s pretty essential. (N.B. If you fall into the latter category we’re huge fans of an away day and are a really friendly bunch… our inbox is open).
But we digress… The point to be made here is that whether you run a small business or a large enterprise, workforce management software (WFM software) can make a significant difference to your operations. By streamlining them, by making them easier and — ultimately — by saving you time.
Essentially, for everything from tracking employee schedules to forecasting future labor needs, they can make sure your business is always firing on all cylinders, even if you’re not.
But what exactly is workforce management software, and how can it benefit your business? Great questions… let’s answer them right here and now.
What Is Workforce Management Software?
Workforce management software (WMS) refers to a suite of digital tools designed to help businesses organize, manage, and optimize their workforce. This includes managing employee schedules, tracking labor costs, ensuring compliance with labor laws, and enhancing overall productivity. In a nutshell, workforce planning software helps businesses forecast, plan, and manage short- and long-term needs.
Why think about this now if you might not have before? Well, apart from the fact that your business is evolving, growing and in need of some automated help… in 2025, WFM software is more advanced than ever, integrating AI, data analytics, and cloud technology to provide real-time insights and automation. In short, it’s pretty cool as tools go, and is well worth taking a closer look at.
| “By automating scheduling and attendance, WFM software reduces administrative costs by up to 20%.” – Gartner |
Key Benefits of Workforce Management Software
- Improved Efficiency By automating scheduling, attendance tracking, and compliance checks, workforce management programs reduce administrative burden. This enables HR and management teams to focus on higher-level strategic tasks.
- Cost Savings WFM software helps businesses reduce overtime, prevent under-staffing, and control labor costs. Optimized schedules mean you never over- or under-schedule employees, ensuring better cost management.
- Enhanced Employee Satisfaction Many workforce management solutions offer self-service portals, allowing employees to request time off, swap shifts, or manage their schedules. This flexibility boosts employee satisfaction and retention.
- Accurate Labor Forecasting With workforce planning software, businesses can predict staffing needs based on historical data, upcoming trends, and business cycles. Accurate forecasting helps reduce the risk of over- or understaffing.
How Workforce Management Software Can Help Your Business
Whether you’re managing an eCommerce business that’s on the rise, or you’re an experienced, large-scale operator, workforce management software can address a variety of business needs.
1. Real-Time Visibility
WFM software allows managers to monitor employee activity and performance in real-time. This means any issues with attendance, productivity, or task completion can be spotted and addressed immediately.
2. Seamless Integration
Most workforce management programs integrate with other business systems, like payroll, human resources, and performance management tools. This provides a unified experience and reduces the risk of errors in multiple systems.
3. Compliance and Risk Management
Adherence to labor laws and regulations can be complicated, especially when managing a large workforce. Software for workforce management helps ensure compliance with local, state, and federal labor laws, including overtime, break periods, and other legal requirements.
| “87% of businesses that implement workforce management software report a reduction in compliance violations.” – SHRM |
The Best WFM Software Options for 2025
When selecting workforce management software, it’s important to choose a solution that aligns with your specific needs. Here are a few of the top options for 2025:
1. eDesk – A Vital Part of Your Workforce Management Setup
As a market-leading customer support solution, eDesk plays an essential role in your broader workforce management software ecosystem. As businesses increasingly integrate customer support into their operations, eDesk helps manage interactions with customers, monitor support team performance, and optimize workflows. By complementing your WFM software with eDesk, you can improve both internal operations and customer satisfaction.
eDesk’s features (like automated ticketing, real-time reporting, and team collaboration tools, for starters) make it a great addition to any WFM strategy, and means your support team is effectively managed alongside your general workforce.
2. ADP Workforce Now
Known for its robust payroll and human resources management features, ADP also offers powerful WFM tools. ADP’s software provides everything from labor cost forecasting to employee scheduling and compliance tracking.
3. Kronos Workforce Ready
Kronos is a trusted name in workforce management software. It offers tools for managing time and attendance, scheduling, and absence management, all backed by advanced reporting and analytics.
Conclusion: Why eDesk Is a Key Component of Your WFM Strategy
When it comes to creating a comprehensive workforce management solution, eDesk should be considered an important part of your WFM software setup. Its customer service and team management tools provide critical functionality that complements broader workforce planning efforts.
By integrating eDesk with your WFM software, you can make sure your customer support team is optimized for performance and your overall workforce is aligned with business goals — even if you’re on that yacht in the Seychelles. If you’re looking to boost customer satisfaction and streamline support team operations, eDesk can get you there.
