The Top 5 eCommerce Support Platforms for 2025
In the ever-competitive world of eCommerce, effective customer support can set your brand apart
Ann O'Sullivan
November 20, 2024
Supporting $20BN+ annual eCommerce sales worldwide for sellers large and small
No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Unlock efficiencies with unrivalled native integrations:
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.
Everything you need to respond to a query in one place:
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Radically improve customer support performance with:
Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.
Radically improve customer support performance with:
A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.
Stay ahead with live reporting on:
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitably.
Stay ahead with live reporting on:
See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.
Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.
Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.
Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace
Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.
14-day trial | No credit card required | Guided setup
“eDesk’s AI chatbot pretty much understands our products better than we do. As it answers over 70% of our chats without agent intervention, the biggest impact is that we haven’t had to scale up our customer service team during peaks.”
Access the most valuable resources for optimizing your eCommerce support and driving customer satisfaction.
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