Elevate your customer support with native integrations to your webstore, marketplaces and social channels. eDesk was built from the ground up to support eCommerce sellers no matter where they sell.
Built for eCommerce
Yes
No
Marketplace integrations
200+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Unlimited tickets
Yes
No
AI-powered inbox & translations
Yes
No
Trustpilot
Powering support for thousands of eCommerce businesses worldwide
Freshdesk falls short when it comes to marketplace integrations, relying on 3rd party subscriptions which translates to added hassle and added costs for your business. As well as integrating with all major webstores, eDesk has 200+ native marketplace integrations. So you can seamlessly manage all marketplace queries from one smart inbox. That’s one way to create a customer service process that wows both you and your customers!
Why bother with the tedious task of crafting tags and filters to tidy up your support tickets in Freshdesk when you don’t have to? eDesk’s smart inbox combines rich order data and query types to intuitively and accurately group similar tickets together so your team never has to. Whether you’re hunting down high-priority tickets or have an agent handling refunds, our Smart Inbox streamlines the entire process. Support agents can now zero in on their assigned ticket types, zap through ticket resolutions, and supercharge their response times, making customer service a breeze!
Unlike Freshdesk, we have a variety of plans to suit any company’s needs. On our user-based plans, we offer limitless ticket volumes, even on our most basic plan so you don’t have to worry about greater expenses in the holiday season. Allowing your team to focus on providing your customers with the support they need.
eDesk’s flexible plans free your team up to nurture those customer connections and provide top-notch service, while banishing nagging concerns about hitting your ticket limit.
Elevate your brand reputation with eDesk’s dedicated Feedback add on Gain valuable insights, build trust, and grow your customer base. Create simple targeting rules to ensure that you only request review from our happy customers. You can even create rules based on-time delivery, previous positive reviews, product purchased and more to ensure your requests really resonate. You can boost scores for your store on Google My Business, Trustpilot, eBay, or Amazon, leading to higher ratings for both your marketplace and store.eDesk’s flexible plans free your team up to nurture those customer connections and provide top-notch service, while banishing nagging concerns about hitting your ticket limit.
14-day trial | No credit card required | Guided setup
“You can answer any customer question from one screen. We know we have a winning combination of quality service and products because almost half of our customers purchase again within six weeks.”
Brendan Toone
Direct Sales Manager at Sauder Furniture
Webstores
Marketplaces
200+ native marketplace integrations
Social media
Tools
Smart AI-powered inbox
Ticket customization
Limited
Order modification
Customer-centric view
Automated feedback requests
Live chat
Knowledge base
Automations
Order classification
Auto-translation
Order summary
Customer sentiment
Message/thread summary
Auto-assignment
Support
Customer support
Efficient
Slow
User-friendly interface
Pricing
TrustPilot
14-day trial • No credit card required • Guided setup
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